Returns Management
Returns management for online shops
From goods receipt to restocking, CIRBOXA runs your returns process according to your custom inspection criteria.
The complete returns process, from one provider
Receipt, physical quality inspection, grading, photo documentation where needed, refurbishment, repacking and structured reports – tailored to your requirements.
Processing typically within 24–48 hours. Setup usually starts within around one week, depending on requirements and integration.
The process in 6 steps
This is how a return flows through the CIRBOXA process, from intake to re-shipment.
01
Receipt & registration
Incoming shipments are logged and assigned to your agreed workflow.
02
Quality inspection
Physical inspection based on your custom criteria and decision rules.
03
Grading
Consistent per-item assessment, supplemented by photo documentation if needed.
04
Restocking
Sellable stock is returned to inventory per your agreed process.
05
Refurbishment
Folding, cleaning and repacking within the agreed, product-specific scope.
06
Reporting & re-shipment
Structured reports, consolidation and re-shipment as agreed.
Who CIRBOXA is a good fit for
From roughly 100 returns/month
CIRBOXA is built for a recurring, plannable volume – not one-off cases.
Fashion & lifestyle brands
Custom inspection criteria for textiles, packaging and product-specific refurbishment.
Brands with defined data workflows
Status information and reports are provided in line with the workflow agreed during setup.
International brands can combine this workflow with a German returns address and local operations partner.
Let's review your returns setup.
Tell us briefly about your volume and needs. You'll get a personal reply on operational fit.